Product Manager (m/w/d)

We're looking for

Together with your cross-functional team, you’ll build a highly efficient product that ensures the heating and energy assets of our customers are maintained regurlaly and repaired quickly. This will include a self-service product for our customers, modern communication channels like chat or whatsapp, and the use of AI co-pilots and AI agents. We want to provide an Customer Experience that is a clear differentiator in the market.

If you enjoy this

• Develop and execute a strategic product roadmap for our (field) service team ensuring customers get smooth maintenances and fast repairs while our service technicians can work with highest effiency

• Identify the right (order of) opportunities and pilot new ideas quickly to maximize the impact of your work.

• Guide a team of Salesforce admins, developers, and designers towards discovering and delivering highly efficient solutions; including leveraging AI technologies

• Work with our service leadership to standardize processes and to ensure highest adoption of your solutions.

• Ensure end-to-end integration of your product into the workflows of our platform.

• Measure the success of your features on resolution time and customer satisfaction, collect user feedback, and “never be done” with finding ways to improve.

And recognise yourself here

• At least 3 years of professional experience as a Product Manager with proven track record; ideally in service or operations-related topics

• Experience working with Salesforce Service Cloud

• First experience with AI co-pilots and agents and strong willingness to applying AI technologies to streamline business operations

• Experience in standardising and automating operational processes with high degree of efficiency and best practices

• Data driven way of working with ability to measure impact and to use insights to inform decisions

• Strong commitment to solving problems and to driving measurable business outcomes

• Ability to influence and to align key business partners on product roadmap and feature sets

• Appreciation of velocity and quick iteration in order to deliver value early and learn fast

• Minimum C1 level of German

What we have to offer

• Join a team of Product Managers, Software Engineers, Designers, Data and Salesforce people who are excellent in their craft and are happy to share their knowledge and help you grow alongside them
• Our team is using the latest frameworks and is working with  a modern tech stack to build powerful products for our customers, craftspeople, and internal teams
• We offer a challenge with purpose - the better our tech, the more people will live climate-neutral and the better the world becomes for future generations
• We offer a fantastic culture in the tech team and beyond 
  • Modern office in the heart of Berlin
  • You can bring your dog one day/week
  • Work from home - up to 3 days a week
  • You can lease a job bike or job car 
  • You receive an Urban Sports Club membership
  • Corporate Benefits at more than 100 partners
  • nilo.health membership

About us

Every application is welcome here - regardless of gender, nationality, ethnic and social background, religion, ideology, disability, age, sexual orientation or identity. We are convinced that everyone is valuable and deserves a fair chance.

Software has always been part of thermondo’s DNA. We have been the first to digitize trade a decade ago. Today, our proprietary software enables 800 thermondinos to scale the heating transition in Germany. But we want more. We want to enable fully digitized and smooth customer journey ensuring that all processes are coming together: commercial funnel, procurement, product, supply chain, project management, finance, dispatch, HR planning as well as customer facing offerings for maintenance and home energy management. 
Our product & tech teams in Xberg - the heart of Berlin - are a highly diverse and multicultural bunch. They make sure that we can make a difference and scale the energy transition in Germany and work closely together with all departments. 
 
Join our product & tech teams and pave the way for climate neutral living.

Your application process

• An initial interview with your Talent Acquisition partner Jenny 
• After this stage, you will talk with our CPO Armin
• Next you'll receive a Case Study 
• Then, you will have the opportunity to meet with your to-be teammates in the office 
• Finally, Become a thermondino!

Here we go

Is this exactly the challenge you are looking for? Then don't wait any longer and apply to us. We look forward to getting to know you!